Categories
close

FAQs

I. ORDER PLACEMENT

1. How do I place an order on API Market?

Step 1:
Click the “Add to bag” button on the products you wish to purchase and they will be added to your shopping bag

Step 2:
Register with API Market by clicking on the “Account” button on the top right hand corner of the page and clicking on “Sign Up”
  1. When you sign up for your API Market account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!
  2. While this sign-up step is optional, we highly recommend that you do create a API Market account, as you will be able to rate and review products, and avail coupons/ offers provided to

Step 3:
You can then click on your shopping bag in the top right corner of the page and use any coupon codes by clicking on “Got a Coupon Code? Apply it here” to receive a discount on your order.

Step 4:
Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.

Step 5:
Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.

Step 6:
Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.

Step 7:
Enjoy your API Market order!

If you have any further questions, you can write to us at customersupport@apimarket.com

2. Can I buy multiple products in a single order?

Sure you can! Just add all the products you wish to buy on to your shopping bag and then click on the “checkout” button. This way you can save on any additional shipping and CoD charges!

3. Can I ship the products to an address that is different from my billing address?

Yes, Definitely! You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’.

4.How do I know that my order is confirmed?

Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address.

In addition, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse/shipper address with the respective tracking details.

5. Can I leave items in my shopping bag for future purchase?

Yes, you can leave items in your shopping bag, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.

6. Do I have to have an account to place an order at API Market?

No, you do not as you can place an order as a guest, by just providing your email address for correspondence.
However, we highly recommend that you do create a API Market account. Not only will you be able to rate and review products, but also you can obtain Coupon and discounts on future purchases. After all, shopping more for less is always fun!

7. How do I sign up for a API Market account?

All you need to do is provide us with your name, email address and a password of your choice.

8. What are the benefits of signing up?

Signing up for a API Market account will give you substantial benefits and give you a superior experience while shopping. You can:
  1. Track all past and present orders at any time in one place!
  2. Receive notifications as soon as your favourite products are back in stock!
  3. Rate and review products!
  4. Never fill in your address and payment details more than once!
  5. Receive discounts/Coupon on future purchases!
  6. Refer a friend to API Market and collect Reward Points when they make their first purchase!


II. PAYMENTS

1. How do I pay for a Kauracious purchase?

  • Cash on Delivery
  • PayUmoney
  • Wallets

2. How safe is it to use your debit/credit card or make an online payment on Kauracious?

We use the PayUmoney payment gateway for netbanking as well as Debit/Credit Card transactions. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Kauracious are processed in an extremely secure environment

3. What does the PayU Payment Gateway do?

The PayU payment gateway is one of the largest consumer payment processors in the world. It is a state-of the-art payment gateway that protects your account details when you shop on Kauracious by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry compliant Control Code.

4. Are there any hidden charges (Octroi or sales tax) when I make a purchase on Kauracious?

There are no hidden charges when you make a purchase on Kauracious. The prices listed for all the items are final and all-inclusive. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.

5. What is Cash on Delivery (COD)?

If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. All you have to do is, select Cash on Delivery as your payment option during checkout.

Kindly Note:
  • You can only make COD payments in Indian Rupees. Currently, we do not accept foreign currency or demand drafts.
  • Due to the limitations of the courier partners we use, COD is not yet available for all zip codes in India. During the checkout process, you can use our Zip Code Finder to check if the COD facility is available for your delivery address
  • COD Facility for products sold by Kauracious as a Seller:
    • COD facility is only available for all orders over Rs.500, there is a flat Rs.50 COD fee.
  • COD Facility for products sold by other Sellers on Kauracious Platform:
    • Flat fees of Rs.55 for CoD will be added on purchase of any product from different Seller.
    • What if products bought from 2 different Seller (Except Kauracious as a Seller)?
      • Illustration:
      1. Bought 2 items from different Seller of 300 each
      2. ( 300+55)+( 300+55)
      3. Total payable amount will be Rs. 710
      4. The only reason for addition of Rs. 55 each is products will be dispatched from different seller.
    • What if 2 items bought from same seller of Rs. 300 each?
      1. (300*2) +55
      2. Total you have to pay is Rs. 655 only